Piper Double Bed

Shipping Policy

1. Order Processing:

• Orders are processed within 1-3 business days.
• Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods:

• We offer standard and expedited shipping options.
• Delivery times vary based on location and selected shipping method.
• Shipping charges are calculated at checkout and depend on the weight, dimensions, and destination of the order.

3. Delivery Time:

• Standard shipping typically takes 5-7 business days.
• Expedited shipping options are available for faster delivery.
• You will receive a tracking number via email once your order has been shipped.

4. Shipping Locations:

• We currently ship to locations within the United States.
• For international shipping, please contact our customer service for more details.

5. Shipping Costs:

• Shipping costs are calculated based on the size, weight, and destination of the order.
• Free standard shipping is available for orders over a specified amount (please check our website for current promotions).

6. Damaged or Lost Packages:

• If your package arrives damaged, please contact us immediately with photos of the damage.
• If your package is lost, please contact our customer service for assistance.

Returns Policy

1. Return Eligibility:

• Items must be returned within 30 days of delivery.
• Items must be in their original condition, unused, and in their original packaging.
• Custom-made items are not eligible for return unless defective or damaged.

2. Return Process:

• Contact our customer service team to initiate a return.
• Provide your order number and reason for return.
• We will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or damaged.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, contact our customer service team.

6. Non-Returnable Items:

• Gift cards
• Custom-made or personalized items
• Items on clearance or final sale

To ensure the longevity and appearance of your Best Beds products, please follow these care and maintenance guidelines:

General Care Instructions

1. Regular Cleaning:

• Dust your bed frame and headboard regularly with a soft, dry cloth to prevent the buildup of dust and dirt.
• Use a vacuum cleaner with a soft brush attachment to remove dust from upholstered headboards.

2. Avoid Direct Sunlight:

• Prolonged exposure to direct sunlight can cause fading and damage to both wood and fabric. Place your bed away from direct sunlight or use curtains/blinds to protect it.

3. Use Coasters and Pads:

• Use coasters, pads, or felt protectors under decorative items or lamps placed on the headboard or bed frame to prevent scratches and damage.

Wood Beds and Headboards

1. Cleaning:

• Wipe wooden surfaces with a soft, damp cloth. Avoid using excessive water.
• Use a mild wood cleaner or polish occasionally to maintain the wood's finish.

2. Spills:

• Immediately wipe up any spills to prevent stains and water damage. Use a dry, soft cloth to blot the spill.

3. Maintenance:

• Periodically check and tighten any screws or bolts to ensure the bed frame remains stable.

Upholstered Beds and Headboards

1. Vacuuming:

• Regularly vacuum upholstered surfaces using a soft brush attachment to remove dust and debris.

2. Spot Cleaning:

• Treat spills and stains immediately with a clean, damp cloth. Blot the stain gently, avoiding excessive rubbing.
• For fabric stains, use a fabric cleaner recommended for your specific upholstery material. Test the cleaner on a small, hidden area first.

3. Fabric Protection:

• Consider applying a fabric protector to upholstered surfaces to help resist stains and spills.